Account Manager

Job Description
Job Title
Account Manager
Report to / Supervision:
Direct Supervisor
Sales Manager
Supervisor reports to
Director of Program Management
Job Summary
The Account Manager is responsible for managing all aspects of the Carlton Forge Works relationship with a strategic account or selected accounts. The individual acts as the lead contact for our customers on issues relating to momentum business including order management, operational quality and delivery performance, change orders, pricing adjustments within negotiated contracts and other day-to-day business decision making. The individual coordinates cross-functional teams to satisfy our customer needs.
The Account Manager supports ensures existing orders are managed and delivered on time to customer demand. The individual must be able to maintain customer relationships by establishing relationships at the mid/senior level within multi-site customers.
Essential Functions:
Key Responsibilities:
1. Know and understand the products and sales plan for assigned account(s) and make sure it executes on a timely basis at planned or above performance levels.
2. Develop and maintains relationships with key decision makers at multiple levels within our customers' organizations, especially at the middle and upper management levels.
3. Tracks and each part he/she is responsible for and advises of the status and location. Identifies items that will not be delivered to customer demand and works with all departments to ensure on time delivery.
4. Maintains excellent customer satisfaction as measured by ongoing customer satisfaction metrics. Lead the monthly reporting of customer satisfaction metrics on quality, delivery, and other performance, identify and champion root cause corrective actions to ensure the business meets the operational excellence expected by customers.
5. Reconciles the system backlog to customer portal schedules.
6. Exceptional ability to motivate and influence key contacts and decision makers required.
7. Proven ability to listen, extrapolate information and leverage CFW resources to provide solutions to customer.
8. Excellent ability to communicate at all levels within an organization required.
9. Works with site resources to develop and execute account strategy and to ensure customer needs are being met. Assist in the yearly sales forecast for customer accounts.
10. Manage and enter orders and customer change orders as necessary to ensuring that we optimize factory utilization, meet / manage customer expectations and achieve business objectives.
11. Ability to read, understand and negotiate contracts. The individual must understand cost modeling, estimating, pricing approaches and financial models to determine rates of return associated with the business.
12. Manage Long Term Agreements (LTA's) making sure we effectively achieve all the sales and value identified.
Knowledge, Skills and Experience
Minimum Education ( or substitute experience) required:
MBA preferred / BS or BA in engineering or business or as specifically approved by the hiring manager.
Minimum Experience required:
Minimum of 3 years experience in the aerospace industry with experience in technical sales / program or account /contracts management.
Skills Required:
Excellent written and oral presentation skills
Financial and Business Management aptitude
Demonstrated ability to work in cross-functional, team oriented environment
Excellent negotiation skills
Strong customer relationship building skills
Ability to understand cost build-up, sales margin, investment returns and impact to business.
Intermediate to advanced Microsoft Office skills to support presentation of positions both internally and externally.
5% to 15% travel may be required on a as needed basis
Financial Responsibility and Authority
Competent with Microsoft Office Tools including the ability to create and present solutions using Microsoft Office format.
Responsible for knowing the account sales and margin targets and making sure they are achieved on a quarterly and annual basis. The individual also leads initiatives to improve margin and works with sales to grow the business. An understanding of cost estimates, sales pricing and strategies along with the ability to assess business cases is critical. Exceptional operational performance and growth are critical.
No direct reports but must be able to effectively manage indirect reporting members of a supporting contracts team responsible for the day-to-day execution of major customer accounts. Must also work with the sales bid/proposal/support team effectively to create favorable outcomes of sales growth for the organization.

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